JW Plumbing, Heating and Air

I had three different AC repair companies come to my house. All of them just charged me a visit fee went downstairs to my furnace and said the unit should be working but after those three times it never worked. Finally I reached out to JW Hearinf repairs and was connected with Marco. From the beginning of the process, Marco was an amazing technician. Respectful, communicative, and doing his best to fix our unit. After coming the first time for a free diagnosis, Marco told us that our furnace blower was broken and showed us pictures and videos of the problem, as well as explaining other potential issues that may may develop in the future but were not necessary for immediate repair. After explaining everything, we decided on a plans and he communicated the price and estimate very clearly. We scheduled a repair appointment for after the delivery of the needed parts. A week and a half later, Marco came back and fixed our blower and now everything is working perfectly. If anyone needs a good honest repair technician I recommend Marco from JW.

The 40-year-old heating system at my mother-in-law's house failed a week before Thanksgiving. We had used JW 5 years ago for our house and they did an amazing job. They were our first call for our current issue. Roberto, our service technician, came out and was kind, professional, courteous, and gave us outstanding service. He couldn't solve the problem with the unit on the initial visit and went over and above to find replacement parts and devise a solution- including rearranging his schedule so that he could attend to our needs as soon as possible. Ultimately, the old unit could not be repaired and I spoke with Eric to explore other options.
This is a company that takes pride in providing outstanding service and hiring amazing people like Roberto. I'm a big fan of this company and will use them as my first call for any of my heating and air conditioning needs.

Alex griego -showed up on time. Was clean, thorough and friendly. Praised my dog. Will ask for him next time!! A pleasure to have in my house. He could have stayed for dinner. But said he wanted to get to his next appointment on time. Thank you Alex.

Recently I had a plumbing safety inspection done. Kevin came to check things out. My water lines were in good shape. He then proceeded to inspect my gas lines under the house. He found leaks in some of the lines. Kevin showed me videos of a test he performed, which showed the gas escaping. He was patient and very professional as he explained everything he had done and exactly what he found. The visuals he presented helped see exactly what he was talking about.
He proceeded to talk to his supervisor, and it was decided to turn off my gas for the night. I appreciated Kevin's concern for my safety.
First thing the next morning Kevin, his supervisor and the manager all showed up. They conducted one more test that confirmed the leaks, showed me those results, and gave me options. These options were explained fully to me. They gave me plenty of opportunity to ask questions too, making sure I understood exactly what each option entailed. I didn't want to mess around where gas was concerned, so I chose to replace and redo the entire gas lines.
Kevin continued to be a most caring person, and saw the entire project through, start to finish. He explained the inspection procedure to me, and even cleared his schedule to be here when the city came to do their inspection.
I was extremely happy with this experience. Kevin went above and beyond, which I appreciated immensely. He was professional, as well as caring, courteous and respectful.

We were fortunate in that we were able to take advantage of the changes taking place with AC requirements just as they were coming into effect. The technicians were efficient and courteous, always taking the time to explain the steps in installing both a new furnace and a new AC condenser--both the latest models. We appreciated their care in minimizing any necessary inconvenience. Above all, they were highly personable, quick to laugh and make us think of them as new friends.