The UPS Store

I spoke to a service rep named Erica who had such a bad attitude I felt like I shouldn’t have even bothered going in. After a really long day, it was the last thing I needed. All I was trying to do was have a local shipment sent and I felt like I was annoying her. I don’t know why businesses like this have service workers who just put a downer on your entire day. My shipment was gone but it took really long to finish and I was so taken aback by the attitude I felt the need to write this review.

I called this location because someone dropped off a package for me here and I wanted to verify the contents. The manager, Anthony, was super helpful. He was able to locate the package, opened it up, told me what was inside, and taped it back up for me. He gave me peace of mind that the seller didn't put in rocks and socks, and I appreciate that. Thanks, Anthony!

I didn't insist on a receipt when I dropped off the item(pre-paid AT&T modem) and they lost it and didn't ship it. Couldn't find a record of it but they also refused to look for it. Cost me $150. Pretty poor service. My fault for not insisting on the receipt that wasn't offered. theirs for losing the item. I went in 5 times to check and modems were on the shelf not sent. They would look for mine and just insisted it would have been shipped already.

Poor customer service from a lady with dark hair. She also seemed to have her child in the store and was more interested in her phone than customers. Not professional.

My complaint concerns a male associate with a titled head (let's call him Mr. Tilthead then) at this store. Mr. Tilthead does not seem to possess basic communication skills. For instance, he misspelled my Roomba as "ruba" on the shipping label, which was quite imaginative. Furthermore, Mr. Tilthead mistakenly pointed out that I could not reuse an old Keurig box to ship my household items before another associate corrected him. In sum, it sounds like Mr. Tilthead tried to create as much trouble as possible.
Most importantly, Mr. Tilthead blatantly gave me outrageously false information. Specifically, he stated that this store would NOT be able to request holding my package for pick-up at a UPS location near the destination; however, both the UPS telephone agent and the local store manager, who I spoke to 24 hours later, confirmed that the "hold for pick-up" option would be available if I requested it at the local store. Thus, there is a contradiction here. I tried to request that option not because I wanted to cause inconvenience for the UPS clerks but because of the prevalent theft at the destination address. Even though I had extremely low expectations on how ordinary people here treat their "jobs" as jobs, I still feel that Mr. Tilthead could have done more research or proposed alternatives, such as requiring a direct signature upon delivery, which could have prevented the UPS driver from simply throwing the package outside the building gate that serves as an open invitation for thieves.
I know I will probably receive a superficial response (e.g., "We appreciate your business") as a lip service because I expect nothing more from ordinary workers in the service industry.