Universal Heating & Air

*** Update: I have been in touch with the owner Perry who is doing his best to correct the situation. I look forward to updating my review once I have a fully operational system and clean filters.
They seemed great, at first. Unfortunately, they did not install anything properly. I have a brand new unit that has been leaking for 4 days and keep getting calls from different people who say that they will take care of it.
They have sent
Guy - No call back (original installer)
Erick - From what I can tell, he didn’t actually do anything
Johnny - No show.
I have called and spoke with Kim and asked for Perry the manager to call back and he never calls!!
12k to have a broken system and no follow through. Also, they worked bizarre hours with no communication. 10pm-midnight. Brought their spouses to the job to hang out and made a mess on my carpets and walls.
My recommendation is, do not hire!

Working with this company was the absolute best experience I’ve ever had and I have completely remodeled 2 homes! I was impressed with the Technician Guy right from the start. Not only was he very nice,respectful and polite, he only wanted to do what was best for me. Guy was able to diagnose the problem and order the part and get it installed in less than 72 hours. I am looking forward to a very stress free relationship with him in the future and will definitely recommend your company to neighbors, family and friends. Thank you again for a very professional and pleasant experience

This company delivered an open-box HVAC with no manufacturer's warranty paper inside but only a worn manual. When I called the installer to come back to repair the damage they caused to the house, they failed to show up within the scheduled timeframe, did not call to notify me of the delay, and accused me of "making it difficult" for them by not staying home waiting for them to show up.

I had a terrible experience with Universal Heating and Air. The technician they sent out not only uninstalled important wires from my HVAC system but left me with a system that doesn't work at all! It’s unbelievable how careless they were.
To make matters worse, when I tried to reach out for help, the customer service representative I spoke with was incredibly rude. She even had the audacity to curse at me during the conversation! This level of unprofessionalism is unacceptable.
Now, I’m left with a broken AC and mounting costs to fix the mess they made. I will be pursuing legal action against the company to recover the expenses incurred due to their negligence. I strongly advise anyone considering their services to look elsewhere!

Daniel, our technician, did an excellent job and was polite and respectful. Kim was very helpful in canceling a duplicate payment by credit card charge that was not authorized. Overall very happy with the service.