Western Exterminator

Had an appointment scheduled for today with a window from 8:00-9:30. I was told the technician would call me 15 mins before arriving I waited until 9:30 and heard nothing. Decided to call and ask if someone was coming out, customer service went ahead and tried to call my technician (terry) and received no answer. They said sorry that’s all we can do, then asked if I wanted to reschedule. They also said give them another 30 minutes outside the window frame. Not very professional, I let the person know I would not be rescheduling as it didn’t give a good first impression.

Terrible company! The driver Carlos Manual Caldera was in a hurry! His truck hit my car
trying to pass my car on the shoulder and
in a hurry to get to his next job. He apologized
but the company and their insurance Bassett/Gallagher part of Arch hasn’t covered the
damages! He was driving with an expired
registration!
If their exterminators can hit and run I wouldn’t
trust this company!

Mr. Peter Yun was the inspector that Western Exterminator sent to my home to evaluate for termites after I had found a suspicious looking insect that I captured in a plastic container. Mr. Yun was thorough in his inspection and extremely knowledgeable. He patiently explained his findings and offered his expert opinion on how treatment should be rendered. Mr. Yun is engaging, amiable and outgoing. You feel as though you are talking with an old friend who has your best interests at heart. He gladly took the insects I had captured and had further confirmation done at the home office. You and your home are in good hands.

Really dissatisfied of my experience with Western. We had an inspector look at the property and recommend a local treatment for termites, so we did it. Not cheap. Several months later, the termites were back! So now they are recommending tenting the full house. And it’s not included in their “warranty” because it’s next to the area they treated. So we’d have to pay in full for the tenting. We had other companies come look at the place and they found termites where Western didn’t. They totally missed a bunch of areas. Their inspection wasn’t thorough at all. Now we have to re-do the treatment because Western did not properly inspect and treat the area.

We have been customers for years but are leaving due to a number of issues.
The company: It is impossible to communicate with this company. Every issue requires multiple phone calls, transfers to different departments, different agents. We called trying to make changes to our services and after 2 hours of being on the phone decided to cancel out of frustration. Example: No one could find our account and we were told multiple times that the account had been cancelled 4 years ago when we have invoices and monthly payments to confirm it was not the case.
The technicians: They are slotted to come to our property between 8am-12pm. We have a gate so someone has to be present to let them in. There have been days where no one has shown up, with no phone call or text. When calling customer service, we are told the best they can do is email the technician and reschedule for another day. How does no one have a phone number to their own technicians to see what’s going on? That is an entire morning spent, waiting for someone to arrive to their job.
Overall: the people who work at the company are all very nice + professional but there is a serious internal issue of poor communication.